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Jobs at Fireclay Tile

Contractor and Installation Lead

Location: Aromas, CA

Department: Marketing

Type: Full Time

Min. Experience: Entry Level

We are here to revolutionize the tile industry. By implementing an innovative online platform paired with unmatched product and customer service, we've made it easier than ever to shop for beautiful, sustainable tile sourced and handcrafted in the USA. Our tireless commitment to innovation, transparency, and sustainability have not gone unrecognized. We've had the honor of making the 2015 and 2016 Inc. 5000 list as one of the fastest growing private companies in the U.S. and are the only tile company recognized as a B Corp for how we use business as a force of good. With an innovative product, an ambitious team, and a simple mission, we're changing the way you think about tile. 

We are looking for an energetic and motivated individual to lead our newly formed Contractor and Installation effort. We believe there is so much more our company can do to support our growing installer community, and to also make sure that as we grow we have the technical staff to support every possible installation issue that may arise. You will help build and manage our Contractor community, creating a Fireclay Certified Installer program and manage our referral program for contractors. In addition, you will manage all technical literature internally and externally about our products and ensure our certifications and testing are current. Lastly, you will make sure that every team member is trained in installation techniques and issues to ensure we continue to provide our clients the very best experience. We are a fun company, and we want to work with people who love life and love their job.

You will be based out of our Aromas, CA factory but will work with team members throughout the US. We will provide you with competitive compensation that includes a base salary + team bonus, healthcare benefits (medical HSA), stock options, 401(k) matching and some other great perks, an awesome company culture, and continued professional development through on-going training, experimenting, and opportunities to grow within the role and organization.

In This Role You Will:
- Create Manage our Contractor Certification and Referral program
- Create and maintain our product Installation Guidelines
- Provide product and installation technical services and support for our sales team and our clients
- Provide post- shipping outreach to ensure our clients understand installation process and procedures
- Training and creating product and installation training materials for our sales team
- Lead the construction of showroom and commercial product marketing tile boards in our sample department
- Manage product testing, compliance and documentation
- Create and maintain documentation around LEED, HPD, EPD, and other relevant industry requirements
- Attend technical conferences to stay current on the most up to date installation practices and materials

What We’re Looking For:
• Love tile and surfacing installation with a great understanding of the nuances of handmade tile
• Are eager to be part of a growing company
• Are detail oriented
• Have a passion for sustainability
• Can take clear design direction and constructive feedback and work well in teams
• Are eager to learn about large scale manufacturing and apply past knowledge
• Enjoy Problem-solving, and trouble-shooting skills
• A self starter who is motivated and excited to create new programs and departments from the ground up
• Experience managing teams is a plus
• Highly organized and deadline driven
• Comfortable with the unknown
• Previous experience installing Fireclay Tile a big plus
• Ability to seamlessly and enthusiastically move from trowel to keyboard and back again

You will be a great fit if you:
• 5+ years of installation of ceramic and glass tile and other surfacing materials
• Familiar with TCNA guidelines and other tile and surfacing requirements
• Proven ability to create community and build trust
• Taught in some capacity
• Team player - you will be working with sales, production and marketing, along with a wide range of industry partners

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